What happens if my server is suspended?

Service suspension should only occur in these situations:

• Your subscription payment was not paid on time

• There was an chargeback or dispute with a previous payment

What happens to my server?

We will automatically backup and archive your server into an instance. The files are kept for a minimum of 45 days after the termination date. Your IP address and hostname will not be reserved, meaning they could be issued to another customer.

How do I restore my server?

Simply purchase a new service/bot and re-deploy your server's instance.

Need help paying your bill on time?

Sometimes gaming needs to take a backseat to the real world and paying your server bill just isn't in the budget. We understand, and it's not a big deal at all! If you need more time to pay an invoice or need to move the renewal date to better match when you get paid: just ask us! We'd be happy to help!

Need Help?

If you have questions or run into any issues, our support team is here to help! Reach out using the support widget on our website or visit our support center for further assistance.