We're excited to announce that we've been building a better and more diverse customer support team which includes a variety of support roles across more staff members. As a result, our customer support hours are now opening earlier and closing later with a total of 12 hours coverage!
This means you can get help from our customer support team from 10am until 10pm CST every day! For our growing European market, this means you'll have customer support earlier in the afternoon and very late at night.
The roadmap to 24/7 support
This is the first of a few changes on our roadmap towards 24/7 support for gamers creating their own game servers everywhere! We recognize the challenge faced by our customers in the Asian Pacific markets by the delay in timezones. While our prototype time machines aren't showing any promise in getting our current staff to answer your questions any earlier, we're working towards building full 24/7 coverage. Based on our current company growth, we expect to see 24/7 support live sometime in 2019.