Generating a HAR File for Troubleshooting
Nodecraft Support may occasionally need additional information about issues you're having viewing the Nodecraft website, essentially the network requests generated in your browser. A team member may ask you to record a HAR file, or a log of network requests, while that issue occurs.
What is a HAR file?
HAR is the short form for HTTP Archive format, whichĀ tracks all the logging of a web browser's interaction with a site. HAR files can be used to troubleshoot issues, specifically for problems such as performance and page rendering.
Creating a HAR file
Each browser vendor has different methods of generating a HAR file. Skip to the section most relevant to you!
Chrome
These instructions are the same for a MAC or a Windows computer.
Open Chrome and go to the page where the issue is occurring.
Look for the vertical ellipsis button and selectĀ
More Tools
āDeveloper Tools
.From the panel that appears, select theĀ
Network
Ā tab.Look for a round record button in the upper left corner of the tab, and make sure it is red. If it is gray, click the button once to start recording.
Check the box,Ā
Preserve log
.Click the
Clear
button to clear any existing logs from the network tab.Reproduce the issue while the network requests are recorded. It's usually best to refresh the page first.
Click the download button,Ā
Export HAR
, to download, and save the file to your computer.Attach the HAR file to the Support chat for further investigation.
Firefox
These instructions are the same for a MAC or a Windows computer.
Open Firefox and go to the page where the issue is occurring.
Open the Network Monitor: keys
F12
orctrl
+SHIFT
+e
(MAC:Cmd
Ā +ĀOpt
+ĀE
).Reproduce the issue while the network requests are recorded. It's usually best to refresh the page first.
Right-click anywhere under theĀ
File
Ā column and clickĀSave All As HAR
.Save the HAR file to your computer.
Attach the HAR file to the Support chat for further investigation.
Edge
Open Edge, look for the horizontal ellipsis button and selectĀ
More Tools
āDeveloper Tools
.From the panel that appears, select theĀ
Network
Ā tab.Check the box,Ā
Preserve log
.Click the
Clear
button to clear any existing logs from the network tab.Reproduce the issue while the network requests are recorded. It's usually best to refresh the page first.
Export the information as a HAR file and save it to your computer.
Attach the HAR file to the Support chat for further investigation.
Safari
Open Safari and go to theĀ
Develop
Ā menu. If you don't see theDevelop
Ā menu, in the menu bar, chooseSafari
Ā āSettings
, clickAdvanced
, then selectShow Develop menu in menu bar
.SelectĀ
Show Web Inspector
.Click theĀ
Network
Ā tab.Check the box,Ā
Preserve log
.Click the
Clear
button to clear any existing logs from the network tab.Reproduce the issue while the network requests are recorded. It's usually best to refresh the page first.
Click theĀ
Export
Ā icon and save the HAR file to your computer.Attach the HAR file to the Support chat for further investigation.